Returns & Exchanges Policy

At The Tile Shoppe, we want you to be completely satisfied with your purchase. If you have over-ordered or are unhappy with your selection, we accept returns on full, unopened boxes of tile within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and the quantity of unopened boxes you wish to return to receive a Return Merchandise Authorization.

• 2.
  Secure Packaging

  Carefully repack the tiles in their original packaging and secure them to a pallet if necessary to ensure they are protected from breakage during transit.

• 3.
  Shipping and Drop-off

  Ship the items back to our central warehouse using your preferred carrier or drop them off at any of our local showroom locations with your authorization form.

• 4.
  Inspection and Refund

  Once our team inspects the returned goods for damage, we will issue a refund to your original payment method, minus any applicable restocking fees.